Invalid License Key (license is valid)

+1 vote
asked Nov 18, 2018 by lsummers (130 points)
Hi All,

I have a valid license key, and valid package name, and have double and triple checked.

Throughout the day, the key has been randomly saying it is invalid, and then working again a few minutes later.  When I look at Wireshark, their license server (IP: is generating a Gateway Error 502, invalid URL.

A normal rejection shows a different error code.  In other words, they are having server errors that cause the applications to look like they are improperly licensed.  Is there some way we can get the EasyAR team to fix their license server?  How do we get them to address the issue?

I'm going to move us over to Vuforia for now, I can't have our applications going offline without a contact support method.

2 Answers

0 votes
answered Nov 19, 2018 by ngc6543 (1,670 points)
Same problem here! Any update?
0 votes
answered Nov 20, 2018 by kenn (17,610 points)
Thank you very much for the report and apologize for the issue.

We are trying to reproduce the error and working on a fix at server side at high priority.

And for later EasyAR SDK versions, we will change the validation logic to fix it from the SDK side.
Welcome to EasyAR SDK Q&A, where you can ask questions and receive answers from other members of the community.