I assign the professional license key in my unity project but the watermark is still visible. How to remove it?

Question

I already bought the EasyAR Sense 4.3 Professional License Key and assign it in the EasyAR Configuration in Unity, but when I build it the watermark is still visible, and I can't find any option to disable the watermark. How to remove the watermark?

Answer 1

Read all logcat or XCode debug console output and see if there are any related logs and there are usually answers. If you cannot find out how to resolve those errors, please paste full logs here.

Comments

Hi, thank you for replying. I already open the android logcat in unity, but I don't see any error and this is the only logs that related to unity and easyar. Is there any problem occurring?

2021/08/10 13:42:43.125 24518 24536 Info Unity EasyAR Sense Unity Plugin Version 4.3.0-1931.fb511f99
2021/08/10 13:42:43.125 24518 24536 Info Unity easyar.EasyARController:GlobalInitialization()
2021/08/10 13:42:43.125 24518 24536 Info Unity  
2021/08/10 13:42:43.125 24518 24536 Info Unity (Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 39)
2021/08/10 13:42:43.125 24518 24536 Info Unity
2021/08/10 13:42:59.850 24518 24536 Info Unity Camera Permission True
2021/08/10 13:42:59.850 24518 24536 Info Unity PermissionManager:CheckPermission(Action)
2021/08/10 13:42:59.850 24518 24536 Info Unity <ShowSplash>d__7:MoveNext()
2021/08/10 13:42:59.850 24518 24536 Info Unity UnityEngine.SetupCoroutine:InvokeMoveNext(IEnumerator, IntPtr)
2021/08/10 13:42:59.850 24518 24536 Info Unity  
2021/08/10 13:42:59.850 24518 24536 Info Unity (Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 39)
2021/08/10 13:42:59.850 24518 24536 Info Unity
2021/08/10 13:42:59.857 24518 24536 Info Unity Write File Permission True
2021/08/10 13:42:59.857 24518 24536 Info Unity PermissionManager:CheckPermission(Action)
2021/08/10 13:42:59.857 24518 24536 Info Unity <ShowSplash>d__7:MoveNext()
2021/08/10 13:42:59.857 24518 24536 Info Unity UnityEngine.SetupCoroutine:InvokeMoveNext(IEnumerator, IntPtr)
2021/08/10 13:42:59.857 24518 24536 Info Unity  
2021/08/10 13:42:59.857 24518 24536 Info Unity (Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 39)
2021/08/10 13:42:59.857 24518 24536 Info Unity

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Do not filter the log. Or use adb logcat in command line directly. EasyAR Sense logs are tagged with EasyAR, NOT Unity.

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Sorry, I already use adb logcat in command line directly. This is the logs, I share the file since I can't post more than 8000 characters here. Can you help me finding the problem?

https://drive.google.com/file/d/1xk8FMBl_o39j1iD7rIkGQcf9iwBVd1cF/view?usp=sharing

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There is no errors in the log and EasyAR camera is working. So it looks like you are not using professional license key. Please double check,

1. copy the license key again and paste to a new Unity project with only EasyAR and its sample in it, see if the sample can work as expected.

2. write the license key to console just before passing into the EasyAR Sense library, which is before the Engine.initialize is called, and see if the license key is the same with the one you copied.

3. check if the license key was expired.

P.S. I have checked your account associated with your email, there is no Pro license key there. Looks like you are using another account so I am not sure if there are other possibilities. If you cannot find the problem after the checks above, please send us an email to support@easyar.com, with your account name and license key you are using. We will try to reproduce.

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Yes, I use my other email for work. I will try your advice. If there is still a problem I will contact the support's email. Thank you for your help.