Black screen when open easyAR scene on iOS devices

0 votes
asked Dec 16, 2020 by poornimasreedhar (220 points)
Hello There,

We recently started facing issue with our iOS easrAR library. whenever I am opening EasyAR scene my camera view it shows blank screen only.

But if we disable internet connection on app launch then EasyAR scene works fine.

Initially I thought my API key might have expired or wrong but I have cross checked my bundle id and API key and both these things are valid.

I am using Xcode 11 and EasrAR 3, can you help us with this.

1 Answer

0 votes
answered Feb 9, 2021 by kenn (17,610 points)
If the internet connection makes your app screen blank, you will see an error log at the same time saying invalid key. Please make sure the license key you are using is valid and bundle id is paired.

If you still cannot find out the problem, please send us your account name and the license key you are using through email. We can only make sure the license key is valid with its website value, so please make sure the license and the bundle id are all correct at your app side.
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